07849488485
PRIVACY POLICY
Introduction
At Life off the Lead, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
By using our site or providing your personal information, you agree to the terms of this Privacy Policy.
-
What Information Do We Collect?
You can browse our website without sharing personal details. However, when you register, book a session, contact us, or provide feedback, we may collect:
Your name and title, Billing and delivery address, Contact information (telephone number, email address)
We do not collect or store payment card details. All payment processing is handled securely by Stripe.
-
Security and Processing of Your Personal Information
We treat your data with the utmost care:
Your personal information is stored securely and access is limited to authorised staff.
Payment details are processed directly by Stripe, who comply with the Payment Card Industry Data Security Standard (PCI DSS).
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
While we take strong precautions, transmission of information over the internet is not 100% secure. Any transmission is at your own risk.
You should keep your login details and passwords confidential.
-
How We Use Your Information
We may use your information to:
Provide the services you request
Manage bookings and customer accounts
Contact you about changes or updates to our services
Improve our website and services
Conduct market research or request feedback
Send marketing communications (only where you have consented)
You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
We will never sell your personal data to third parties.
-
When We Might Share Your Information
We only share your data:
To comply with legal obligations
To enforce our terms and conditions
To protect the rights, property, or safety of Life off the Lead, our customers, or others
In the event of a business transfer, merger, or sale
We may also share data with fraud prevention agencies if necessary.
-
Your Rights
Under UK data protection laws, you have the right to:
Access the information we hold about you
Correct any inaccuracies
Request deletion of your personal data
Object to how we use your information for marketing
To exercise any of these rights, please email us at info@lifeoffthelead.com. We may need to verify your identity before fulfilling your request.
-
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in the law or our practices. We encourage you to check this page periodically. Continuing to use our website after changes are posted means you accept the updated terms.
This Privacy Policy was last updated on 9th April 2025.
-
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us via the Contact Us page on our website.
Data Controller:
Life off the Lead
68 Hatchetts Drive, Haslemere, Surrey, GU27 1LZ, United Kingdom
Email: info@lifeoffthelead.com
​
Privacy and Data Protection:
We value your privacy. All personal information is handled in accordance with the UK GDPR and the Data Protection Act 2018. Please review our Privacy Policy for details or contact us directly for more information.
