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Life off the Lead respects and is committed to protecting the privacy of every individual who visits its website. This privacy policy sets out how we protect and use information that we collect or that you provide to us when you use the website.


What information do we collect about you?

Security and the processing of personal information

How do we use your information?

When would we disclose your information?

Your rights & control of your information

Changes to our privacy policy

How to contact us


Please read the policy carefully.


By continuing to use our site and by submitting personal data to us, you are agreeing to the terms of this privacy policy.


What information do we collect about you?


You are free to browse our website without disclosing any personal information to us.

When you access the site, contact us, register with us, book a session with us or provide feedback we may collect and process the following information:


Personal information about you that you provide when you contact us or register and shop with us. This includes your first and last name and title, your billing address, delivery address and contact information such as your telephone number and email address;



Security and the processing of your personal information


At Life off the lead we understand that security is an important concern for you when purchasing on-line. Information you give us will be stored securely on our systems and we ensure that all your personal and payment details remain confidential. We do not store payment card details and we Stripe to handle payment transactions via secure payment pages. Stripe receives information about you from us needed to verify and authorise your payment, and is obliged to comply with the Payment Card Industry Data Security Standard (PCI DSS) and to keep all of your personal information private.


Life off the lead complies with all applicable Data Protection and consumer legislation. Our security procedures are regularly reviewed to ensure that they are up to date and effective.


Your personal data will only be used by us for the purposes of operating our business. They will not be disclosed to or shared with any third parties unless they are required by law.


Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of any information transmitted to or from our website. Any transmission is at your own risk and you should ensure that any payment transactions you make are made in a secure environment. You should keep confidential any personal security codes and passwords, and comply with any instructions that we may give you in order to keep such details confidential and safe.


How do we use your information?


We may use information about you in the following ways:

b) To provide you with information regarding services that you request from us, where you have asked or consented to be contacted for such purposes;


c) To carry out our obligations arising from any contracts entered into between you and us;


d) To allow you to participate in interactive features of our service, when you choose to do so;


e) To notify you about changes to our services;


f) For our own market research purposes (for example to invite you to provide us with feedback on our services);


g) To administer our site and for internal operations including trouble-shooting and security purposes.


If you do not want us to use your personal or company contact data for our marketing purposes, please contact us or tick the relevant box when we collect your data or use the unsubscribe facility in our communications. Please note that we will never sell your details to any third parties.


When would we disclose your information?


We may disclose your personal data to third parties if:

a) We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce our terms and conditions, or to protect our rights and property or our safety and that of our customers and third parties. This includes exchanging information with other organisations for the purposes of fraud protection and credit risk reduction.


b) If Life off the lead is involved in a sale or purchase of a business or assets, in which case personal data about our customers may need to be disclosed to the buyer or seller.


Your rights and control of your information


You have the right to, at any time:


a) Access the information we hold about you in accordance with the Data Protection Act 1998. If you would like a copy of some or all of the personal information we hold on you, you can email Any access request may be subject to a small fee to cover our costs;


b) Ask for your information to be corrected or updated;


c) Ask us to remove/permanently delete your information from our records;


d) Tell us if you do not want us to use your information for our own direct marketing purposes. We expressly do not pass your personal data on to third parties for direct marketing purposes.


To do this, you can tick the appropriate box on the form(s) we use too collect your information or by contacting us via the Contact Us page on the website.


Changes to this Privacy Policy


We may occasionally update this privacy policy. We encourage you to periodically review this privacy policy to stay informed about how we are using and protecting information that we collect. By continuing to use our website you are agreeing to any updates that we may make. This privacy policy was last updated on 20th May 2018.


Contact Information


If you would like to contact us about your information or this privacy policy, please contact us via the Contact Us page on the website.

For the purposes of the Data Protection Act 1998 (the Act), the data controller is Life off the lead with trading address: 4 Border Road, Haslemere Surrey GU271PF.

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